Case Manager – Tenancy and Estates

Overview

Job Category: Housing

Location: Somerset County Council, Somerset Council

Hours Per Week: 37.00

Start Date: Immediate Start

Start Time: 09:00

End Time: 17:00

Salary: £16.50

Role Overview

Assist in lettings service, involving managing the empty homes and lettings processes to minimise income loss and protect relet times, whilst ensuring each home is let in accordance with the Council’s Choiced Based Lettings Scheme, Lettings Policy and associated lettings procedures.

Responsibilities

• Advertising, shortlisting, verifying, offering and viewing Nations Recruitment's empty homes through Somerset Council’s housing allocations register and local lettings policy.
• Develop effective relationships with the service’s in-house property services teams and other external voids contractors, ensuring all void works are completed efficiently and meet the Lettable Standard.
• Work in partnership with the Tenancy Management Officers and Supported Housing Officers to ensure a collaborative approach in the allocation process aimed at improving tenancy sustainment.
• Work collaboratively with the Rent Recovery Team and Tenancy Management Team, including a small team of benefit advisors, ensuring applicants are making advance rent payments with a full understanding of their affordability with any risks identified.

Qualifications

• Minimum of 5 GCSEs at grades A to C (including English and Maths) - Essential
• NVQ Level 4 or equivalent, or significant relevant experience within housing; local authority or registered provider - Desirable
• Evidence of continuing development of professional skills e.g., through training qualification or experience - Essential

Knowledge and Experience

Essential

• At least 2 years housing management experience in a similar setting with a registered provider.
• Good understanding of the social housing; with a strong emphasis in housing management.
• Knowledge of working within Housing management, tenancy, and estates.
• Ability to deal with confidential and sensitive matters with a wide range and spectrum of people in varying circumstances.
• Experience of dealing with the general public and in particular vulnerable customers.
• Experience of delivery of frontline customer services.
• Experience of working in an administrative role.
• Experience of recording and maintaining accurate statistical information.

Desirable

• Numerate.
• Ability to prioritise, manage own workload, and meet deadlines.
• Ability to work as part of a team, be flexible, use own initiative and work with limited supervision.
• An awareness of the Data Protection Act.
• An awareness of Health and safety in a social housing setting.
• An awareness of welfare benefits and welfare reform.
• Experience of effectively triaging enquiries and signposting clients where appropriate.

Skills

• Excellent customer care and people skills and an ability to communicate well both face to face, by email and by telephone.
• Accuracy and attention to detail.
• Good organisational and administrative skills.
• Good keyboarding / word processing skills.
• Good IT skills including the use of Microsoft Word, Excel, and Outlook as well as case management systems.