Contract Operations Manager - Nights, For Students

Overview

Overview

There is a fantastic new opportunity to join one of Wincanton's existing contracts based in Middlewich Shared User Site dealing with multiple customer contracts. This role will require you to work in partnership with customers to move the operation to the next level and provide an efficient, market-leading delivery service on a national scale. You will successfully lead, develop, and manage the management team, and colleagues in performance targets and all other activities on behalf of customer.

The successful applicant must meet and exceed all customer expectations and requirements, whilst ensuring compliance to statutory regulations, financial targets and KPIs. You will build an excellent relationship with the client and display Wincanton’s expertise in running successful operations, with a focus on customer service and continuous improvement.

Reporting to the Assistant General Manager, this position holds responsibility for the day-to-day operation of Wincanton's customer contracts operation based out of the site.

Shift: Nights, 22:00 - 06:00

How will you contribute?

• Responsible for Health & Safety compliance and delivery of the Wincanton Safety vision, leading from the front with both behaviours and focus.
• Ensure financial and operational KPI targets are met, through pro-active performance management.
• Engage, develop, and motivate your team to create a positive cultural workplace to drive colleague engagement.
• Be an advocate for excellent customer experience ensuring a positive customer experience.
• Ensure effective communication with colleagues throughout the operation, providing information on performance, company news and procedures in a timely manner.
• Ensuring an effective people resourcing plan is delivered to meet the needs of the business.
• Build relationships with business partners to ensure they meet the service level agreements.
• Maintain efficient cost control and financial performance to achieve customer financial budget and allow Wincanton to achieve financial targets.
• Lead a high performing team, setting challenging business targets and performance standards.
• Ensure all employees are fully trained and inducted in both Wincanton and client’s procedures, arranging refresher training as required.
• Drive performance, timekeeping, attendance, overtime and sickness levels of individual colleagues and action as per procedures.
• Lead Continuous Improvement programmes on site to ensure that the CI approach is undertaken in relations to processes, systems, equipment, and facilities.
• Conduct monthly period reviews with the client’s and Wincanton’s senior teams.
• Undertake other duties as required for the effective operation of the function and the depot.
• Adhere to Health and Safety and company policies and procedures.
• Be an advocate and ambassador of the company to drive best practice and strive for excellence.

What will you bring?

• Leadership of a team with acute awareness and respect for Health & Safety always.
• Contract management experience ideally gained within a fast paced, logistical distribution environment.
• Excellent team building, leadership, and motivational skills.
• Excellent commercial acumen with a focus on bottom line performance.
• Ability to build strong and effective relationships with customers and colleagues.
• Demonstrated commitment, enthusiasm, and flexibility.
• Experience of Warehouse Management Systems, Software, and Microsoft Office applications.
• Customer-driven with excellent leadership and communication skills.
• Experience working within Continuous Improvement programmes.
• Enthusiastic, committed, and adaptable to change.
• Highly numerate with excellent written skills.
• Strong planning and analytical skills.

What do Wincanton offer?

In addition to generous remuneration, Wincanton value Wincanton's people and offer a friendly, safety-first working environment, along with benefits including company pension scheme, generous holidays, cycle to work scheme, online discount platform, onsite parking, and much more. Wincanton's people are at the core of Wincanton's business, providing significant opportunities for career development and training enrichment in a dynamic working environment.