Client Support Administrator

Overview

Wates have an exciting opportunity for an experienced Client Support Administrator to join the team at Wates's offices in Hampshire. This role supports Wates FM in delivering a comprehensive, first-class maintenance service. The position is essential in providing a positive, professional link between all members of the management team and supporting all staff working on the account.

About the Role

To be seriously considered for this role, you should have strong administration experience in a busy, client-driven environment, and ideally have experience in Facilities Management along with a working knowledge of CAFM systems (elog systems). An NVQ/SVQ in Customer Services Level 1-4 is preferred but not essential.

Key Responsibilities

• Workflow management of all jobs through the CAFM system, including logging, updating, closure, and reporting against all PPM and reactive tasks.
• Procurement through systems for parts, materials, or contracted services required by Wates and the Client team.
• Administration of cash processes required by Wates and the Client, including management of accounts payable workflows.
• Management of compliance records and documentation through ACT, Client systems, and logbooks held on-site.
• Ability to prioritize and manage a wide variety of demands while remaining calm and composed.

What Wates Offer

• Competitive salary
• Extensive corporate benefits including Private Medical, Pension with a 5% employers’ contribution, Health and Wellness programme, 22 days holiday plus bank holidays, and much more.
• Excellent range of learning and development activities to support your career progression.
• Industry-leading family leave benefits, including 26 weeks fully paid maternity leave and 8 weeks fully paid paternity leave.

This is an office-based position where you will be part of a talented, diverse, and supportive team. Wates FM successfully provides Facilities Management services in technically demanding environments, working with some of the UK’s best-known companies.