Customer Service Advisor

Overview

EVO have an exciting opportunity for a Customer Service Advisor to join the team within EVO's Derby branch. This role is essential for ensuring that customers receive a high level of service, which supports the branch's growth.

Key Responsibilities

• Implement and maintain minimum standards for all customer interactions.
• Ensure operational SLA and compliance align with group operating rhythm.
• Minimize cost to serve while maintaining service levels.
• Commit to a culture of continuous improvement.
• Identify opportunities to streamline business processes and systems.
• Support management in delivering process improvements and efficiencies.

Key Skills and Behaviors

This role requires creativity, strategic thinking, and excellent customer service skills.

• A positive but assertive attitude with a strong will to succeed.
• Ability to take ownership of customer issues and lead their resolution.
• Excellent organizational skills.
• Ability to grasp detailed information.
• Capability to create and challenge ideas, influencing change.
• Experience in data analysis and performance metrics.
• Strong decision-making and communication skills within the team.

About EVO Group

EVO Group is the UK and Ireland’s largest multi-channel business supplies and services distributor. EVO operate a centralized distribution network, complemented by regional cross-dock sites and EVO's own delivery vehicles, ensuring efficient delivery of essential goods nationwide.

EVO's brands, including VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, and Staples, work collaboratively to provide tailored workplace solutions that simplify supply chains while enhancing customer experience.