Customer Services Assistant

Overview

6 Month Fixed Term - 35 Hours per week

What are North Star Housing Group looking for?

North Star Housing Group is looking for a driven, flexible, and agile Customer Services Assistant who will work within North Star Housing Group's Customer Services Team on a 6 month fixed term contract. As the first point of contact for customers, you will have excellent communication skills, be highly organised and have a keen eye for detail.

You will need to work well under pressure, manage your own workload and take a proactive approach to resolving customer’s enquiries, across North Star Housing Group's varied platforms.

You will join a high performing team who deliver an outstanding service to North Star Housing Group's customers.

Equality, Diversity, and Inclusion-Different Together

At North Star, Equality, Diversity, and Inclusion are part of North Star Housing Group's DNA. Together, North Star Housing Group continue to build a culture that encourages, supports, and celebrates difference. It fuels North Star Housing Group's innovation and connects North Star Housing Group even closer to customers and communities.

North Star Housing Group is keen to reflect the communities North Star Housing Group serve and welcome applicants from a broad range of backgrounds and experience. North Star Housing Group is committed to tackling issues of underrepresentation in North Star Housing Group's staff team. North Star Housing Group guarantee an interview to any candidate who has a disability or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

North Star Housing Group can provide all recruitment material in any format, including accepting written applications, as well as online. North Star Housing Group will also make any reasonable adjustments necessary to help candidates participate in North Star Housing Group's recruitment processes.

What is good about working at North Star?

North Star Housing Group is award-winning, growing, and thriving as a business. North Star Housing Group were the first Housing Association in England to be awarded The Investors in People Platinum standard, which North Star Housing Group hold until 2023.

In 2021 North Star Housing Group were named UK Employer of the Year in The Housing Heroes and Investors in People Platinum awards.

Dependent on your role, you can work from any office, your home, or another location. However, for two days a week, you will locate yourself at your place of work. This helps North Star Housing Group to maintain North Star Housing Group's relational culture.

North Star Housing Group only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.