Customer Service Assistant

Overview

Why join Hello Student Management Limited?

• 25 days holiday entitlement (pro rata for part-time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailers
• Cycle to Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

Hello Student Management Limited’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK, Hello Student Management Limited's properties are some of the best in the market. Hello Student Management Limited's friendly and approachable team gets to know Hello Student Management Limited's students, providing a more personal experience.

Be a part of that unforgettable service! Hello Student Management Limited is only just getting started and Hello Student Management Limited need great individuals to continue Hello Student Management Limited's success. You will work as part of a collaborative team that believes in respectfulness, supporting each other, and most of all having FUN!

What will you do:

Provide GREAT customer service:

• Provide a warm, welcoming environment to students, parents, and visitors to your buildings.
• Reply to phone calls and emails in an efficient, friendly, and professional manner.
• Monitor the booking system and deal with any follow-up bookings.

Get Creative:

• Assist with marketing campaigns and lettings of the building, and help with site viewings.
• Support management in organizing social events for students.

Take Lead:

• Collate, control, and manage Purchase Orders and Invoices.
• Establish and develop working relationships with suppliers and contractors.
• Work with university accommodation teams to ensure a quality service to Hello Student Management Limited's clients.

Qualifications and Experience:

• Experience in providing excellent customer service.
• Experience in sales or increasing revenue in current or previous roles is desirable.
• Strong communication skills with the ability to adapt accordingly to the situation.