Customer Success Associate

Overview

As a Customer Success Associate, you will be integral to ensuring exceptional customer service through the Mylo journey. Your role will involve:

Responsibilities

• Delivering an excellent customer service experience.
• Managing customer escalations via digital chat and email.
• Building positive relationships with internal and external stakeholders.

Skills Required

• Strong communication skills and attention to detail.
• Experience with delivery models including Jira.
• Problem-solving abilities and process improvement skills.

Knowledge Needed

• Understanding of Pension products (SIPP, GPP).
• Familiarity with platform technology solutions.
• Awareness of legislative and compliance issues.

Experience Essential

• Experience in a platform environment.
• Ability to support customers in a digital environment.
• Participation in requirement gathering discussions.

Benefits

• Company pension.

Legal Bits

You will need to confirm your right to work in the UK, and if offered a position, a credit and criminal record check will be required.