Customer Sales Advisor, Part-time, Immediate Start

Overview

Who are Great Western Railway?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. Great Western Railway operate some of the newest trains in the country and have exciting plans to extend Great Western Railway's services. With more than one hundred million passenger journeys each year, Great Western Railway connect people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful countryside and some of the UK's top tourist destinations.

Great Western Railway is transforming the way people think about train travel, empowering Great Western Railway's team of over 6,000 individuals from diverse backgrounds to create exceptional experiences for Great Western Railway's customers. Together, Great Western Railway aim to revalue rail as a unique and enjoyable way to travel – relaxing, fast, efficient, friendly, and fun.

About the team:

The stations team delivers a wide range of services to Great Western Railway's customers, from being the first and last point of contact in a customer's journey to selling and checking tickets, providing essential information, and ensuring a memorable customer experience.

About the job:

As a Customer Sales Advisor, your primary role will be to confidently and impartially sell a full range of tickets and services, while ensuring that customer needs are met and exceeded.

Your main responsibilities will include:

• Providing the highest level of customer service and being dedicated to customer needs.
• Accurately and impartially selling the full range of products and services in a friendly, professional, and efficient manner.
• Maximizing opportunities for increased sales at ticket offices by employing effective selling techniques.
• Carrying out routine maintenance and cleaning of ticket machines and IT equipment.
• Completing all accountancy and other associated documentation accurately.

You'll need to be:

• Able to deliver extraordinary front-line customer service.
• Understanding of customer requirements and expectations.
• A self-starter with a positive attitude.
• Confident in decision-making.
• Calm yet directive in crisis situations.
• Able to work to strict procedures.

As a minimum, you will need to have:

• The ability to work as part of a team or independently.
• Evidence of numerical ability.
• Attention to detail.
• Strong verbal and written communication skills.

Working Pattern: This part-time position covers 17.5 hours per week. The current working hours are from 3:00 PM to 6:30 PM, with a trial period of three months.

Additional Information:

• After submitting your application, you'll complete an online assessment (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a competency-based interview.
• Successful applicants must pass a medical assessment, including drug and alcohol screening, and a Basic DBS check.
• Full training will be provided, including a 2-week training program in Swindon, which will be full time.

Perks & Benefits:

• Health & Wellbeing: Health Cash Plan, health screenings, Employee Assistance Programme, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar, and European rail travel.

Great Western Railway all belong at GWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, ensuring equal opportunities for all candidates to access meaningful employment. Great Western Railway value Great Western Railway's differences and maintain a zero tolerance towards any form of prejudice. Great Western Railway celebrate diversity of thought and encourage all colleagues to grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, Great Western Railway encourage you to share any additional needs to ensure a fair and equal application process.

Ready to take the next step in your career? Apply today and become a vital part of Great Western Railway's team, helping Great Western Railway deliver excellence every day!