Customer Service Assistant

Overview

Wakefield Council have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service, to join Wakefield Council’s library service. This permanent position offers 21 hours per week, based at Horbury Library.

You will be responsible for providing a high standard of customer service that exceeds expectations and enhances Wakefield Council's library service profile by contributing to the delivery of a comprehensive events programme.

You will have:

• a positive and flexible approach
• excellent interpersonal skills
• previous experience in a customer-facing environment
• a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
• a calm approach when dealing with complex and stressful situations
• the ability to engage and interact appropriately with both adults and children
• the ability to plan and deliver educational and social events such as themed story times or themed adult activities
• the ability to encourage and motivate customers to participate in activities which enhance the customer experience.

Wakefield Council is committed to ensuring the safeguarding of children and vulnerable adults while promoting their welfare. Wakefield Council expect all staff and volunteers to share this responsibility.

Having a diverse workforce that reflects the communities Wakefield Council serve helps Wakefield Council achieve the best outcomes for all. Wakefield Council encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace.

Happy to talk Flexible working.