Customer Service Advisor - Remote

Overview

Are you looking for a customer service role that truly makes a difference? At Vita Health Group, Vita Health Group provide a rewarding opportunity that complements your busy life with flexible hours to suit you.

As a customer service advisor, you will be part of a dynamic team focused on enhancing the patient journey. Your responsibilities will include:

• Booking treatments for Vita Health Group's Physiotherapy or Mental Health services.
• Providing phone-based customer service support.
• Managing administrative tasks that support your calls.
• Ensuring a smooth journey for Vita Health Group's patients from initial booking to discharge.

The role is fully remote, allowing you to work from anywhere, while being part of a fantastic team of around 20 colleagues. Your shifts will typically fall between:

• Monday to Friday: 8 am – 6:30 pm
• Saturday: 8 am – 5 pm

Sample shifts include:

• 8 am - 4 pm
• 9:30 am - 5:30 pm
• 10:30 am - 6:30 pm

You will only be required to work one Saturday a month with shifts from 8 am-12:30 pm or 12:30-5 pm.

Key Responsibilities:

• Work within a team to support clinical colleagues.
• Handle a high volume of calls—up to 400 daily.
• Address patient inquiries confidently and accurately.
• Ensure data protection and security compliance.

Skills and Experience Required:

Essential:

• Previous customer service experience.
• Ability to thrive in a fast-paced environment.
• Strong interpersonal and communication skills.
• Excellent organizational abilities and attention to detail.
• A commitment to diversity and inclusion.

Desirable:

• 2+ years of office and administrative experience.
• NVQ Level 2 in Business and Administration.

Why Join Vita Health Group?

Vita Health Group has been dedicated to improving lives for over 30 years. Vita Health Group is part of Spire Healthcare Group plc and work in partnership with the NHS, providing comprehensive health services. Vita Health Group's commitment to employee well-being is evident in Vita Health Group's awards, including being recognized as the "Best Company to Work for" at the Health and Wellbeing Awards 2024.

Vita Health Group pride ourselves on a supportive team culture. Here are the top reasons to work with Vita Health Group:

• Supportive team and management.
• Positive work environment.
• Focus on well-being and mental health.
• Trust and respect among colleagues.
• Opportunities for career development.

In addition to a competitive salary, Vita Health Group offer:

• 33 days holiday (including Bank Holidays).
• Pension scheme.
• Time off for your birthday.
• Continued Professional Development opportunities.

Vita Health Group is proud to be an equal opportunities employer, committed to improving workforce diversity and inclusion. Vita Health Group's initiatives include support for mental health, disability confidence, and fostering an inclusive workplace.