Customer Service Advisor - Temp

Overview

Hyde Group - Customer Service Advisor

Location: London Bridge

Salary: £25,000

Hours: 35 hours per week, Monday to Friday 9:00 am to 5:00 pm

About the Role: Hyde is seeking a dedicated Customer Services Advisor to join The Hyde Group's Complaints team. As the first point of contact, you will assist customers with their concerns, ensuring effective resolutions.

Responsibilities:

• Provide excellent customer service via telephone and written communication.
• Monitor and address customer issues swiftly, ensuring resolutions meet set timelines.
• Manage a high-volume caseload with flexibility around priorities.
• Communicate decisions clearly to resolve complaints efficiently.
• Escalate cases as necessary to ensure prompt action.

Skills and Experience Required:

• Proven customer service experience, both verbal and written.
• Able to thrive in a fast-paced environment.
• Strong planning and problem-solving skills.
• Team collaboration skills.

Benefits:

• Company pension scheme.
• Life assurance coverage.
• Generous holiday entitlement.
• Flexible benefits package.
• Volunteering days.
• Agile work approach: office attendance required 40% of the time.

Diversity and inclusion are core to The Hyde Group's values at Hyde. The Hyde Group foster a culture where everyone is valued and supported, aiming to reflect The Hyde Group's diverse customer base.

As a disability confident employer, The Hyde Group provide necessary adjustments during the recruitment process.