Customer Service Representative
DiligentaOverview
So, what does the role entail?
You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.
Responsibilities:
- Taking inbound customer calls and addressing their queries.
- Updating personal information and assisting with pension plans.
- Ensuring a smooth customer experience during critical moments.
Shift and Schedule:
- No weekends.
- Monday to Friday, 8:30am - 6pm.
Benefits:
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Wellbeing programme including health checks and nutritional advice.
- Contributory pension scheme (up to 6% match) and Group Life Assurance.
- Personal and career development opportunities.
Who is Diligenta?
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. Diligenta is dedicated to supporting customers in the moments that matter in life and providing the best service every time. Established in 2005, Diligenta’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
Diligenta deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest, the UK government’s workplace pension scheme. Diligenta's unique technology solution enables Diligenta to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK!
Diligenta’s innovation spans more than just technology; Diligenta look for new ways to innovate in customer service and client satisfaction too. Diligenta's ongoing and expected company growth offers opportunities for all Diligenta's colleagues, and Diligenta’re excited to welcome new people to be part of Diligenta's journey.
