Customer Service Representative II

Overview

Work Schedule: Standard (Mon-Fri)

Environmental Conditions: Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that positively impacts the world. Thermo Fisher Scientific's mission is to enable customers to make the world healthier, cleaner, and safer. Thermo Fisher Scientific provide resources to help achieve individual career goals while developing solutions for some of the world’s toughest challenges.

How will you make an impact?

The Customer Service Representative will provide exceptional service to internal and external customers, aiming to maintain strong business relationships. Thermo Fisher Scientific's ideal candidate is customer-oriented, advocates for Thermo Fisher Scientific, and is eager to drive growth.

A Day in the Life:

• Communicate professionally via phone and email to customers and internal teams.
• Use order entry systems and knowledge bases to assist with order placements and inquiries.
• Meet established service quality and order processing standards.

Keys to Success:

Education:

• High school diploma or equivalent required; Bachelor’s degree preferred.

Experience:

• Two years of customer service experience preferred.
• Familiarity with Microsoft Office applications.

Knowledge, Skills, Abilities:

• Understanding of Oracle JD Edwards and SAP software preferred.
• Ability to type, engage with customers via phone, and view a computer monitor regularly.
• Demonstrated judgment, tact, and diplomacy in customer interactions.
• Strong organizational skills to ensure excellent customer service.

Thermo Fisher Scientific offer a competitive salary, an annual incentive bonus, and a range of employee benefits!