Customer Service Supervisor for Loughborough Station

Overview

East Midlands Railway is proud to be One Team at East Midlands Railway (EMR). East Midlands Railway is passionate about keeping people safe, delighting East Midlands Railway's customers, and putting customers at the heart of East Midlands Railway's sustainable railway for the East Midlands. With over 2,600 employees, East Midlands Railway's people are the reason East Midlands Railway is so successful, and the customer service team makes a crucial contribution to this.

Eight times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, East Midlands Railway value East Midlands Railway's people and are dedicated to ensuring that everybody feels empowered to bring their authentic self to work.

East Midlands Railway're currently recruiting for a Customer Service Supervisor for Loughborough Station!

The supervisor will lead the team with day-to-day activities and provide a high standard of customer service, as well as providing accurate and timely information at the station. You will ensure that the station is clean, safe, and presentable at all times, in accordance with East Midlands Railway contractual obligations. You will also play a key part in ensuring ongoing compliance with company processes and procedures.

Key Responsibilities:

• Undertaking staff briefings as required
• Reporting all accidents and operating incidents
• Authorisation of employee time sheets
• Looking after the roster/shifts for all staff under your supervision
• Monitoring ongoing compliance with company processes and procedures
• Working closely with Network Rail and other stakeholders daily

You will be passionate about delivering excellent customer service daily, managing challenging situations, and leading a team with enthusiasm. Working closely with the local management team, you will also be proactive in seeking out opportunities to drive the team forward.

Qualifications:

Previous experience in a supervisory or people manager role is essential. It is preferable for candidates to have prior railway experience, although this is not mandatory. Please note this post requires working shifts, including early, late, nights, weekends, and bank holidays.

Benefits:

• Excellent Railway Pension scheme
• Free travel on East Midlands Railway and Train Operating Companies under Abellio
• Friends and Family discounted Tickets on the EMR Network
• 75% discount on National Travel (including partners and dependants)
• Various training opportunities
• …and many more!

If this sounds like something you're interested in, East Midlands Railway want to hear from you!

Please remove all personal information including your name from your CV when submitting.

At EMR, East Midlands Railway want to proactively embrace diversity across East Midlands Railway's workforce and recognise that East Midlands Railway is under-represented in terms of females and ethnic minority groups. East Midlands Railway welcome applications from those that identify with these groups to better represent East Midlands Railway's communities.

East Midlands Railway is a non-discriminatory employer committed to recruitment and promotion based on ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status, or age.