Customer Support Specialist

Overview

About Borderless

Borderless believe in a world where borders are no longer barriers and anyone can move anywhere, seamlessly and safely.

Since launching in January 2023, Borderless has scaled to over 300 employers and 100,000 candidates across various industries, including healthcare, construction, technology, and finance. Borderless's core platform supports employers and individuals through the UK sponsorship process, automating what used to be a slow, complex, and expensive process.

Borderless’re backed by some of the UK’s leading investors (Entrepreneur First and Backed.VC) and are growing rapidly.

Location

Borderless is based in Hoxton, London, and operate a hybrid model, requiring three days in the office per week (Monday, Tuesday, Thursday).

About the Role

Borderless're looking for a motivated self-starter who's ready to dive into an exciting opportunity with Borderless! Your role will involve ensuring that Borderless's customers have an amazing experience with Borderless from start to finish, addressing their questions quickly and smoothly.

What will you be doing?

• Responding to customer queries over email, phone calls, and video calls in a timely and effective manner.
• Maintaining high customer satisfaction by continuously improving Borderless's in-product FAQ articles and solutions, and collaborating with the product team to guide their work.
• Building trusted relationships with Borderless's customers and stakeholders, ensuring Borderless provide maximum value and ROI.
• Working closely with the sales team during handover to ensure employers are successfully set up on the platform.
• Being the voice of the customer internally, sharing feedback and insights to help Borderless's engineering team improve the product.
• Liaising with Borderless's internal team of immigration advisors to ensure compliance when necessary.
• Identifying opportunities for streamlining and enhancing Borderless's internal processes related to customer support.
• Generating referrals from existing customers.
• Collaborating with the marketing team to develop customer case studies and testimonials.

You should apply if:

• Customer First Attitude: You consistently seek ways to improve customer experience and understand their needs.
• Proven Problem Solving Experience: You enjoy solving customer problems and have experience providing clear answers to complex queries.
• Great Communication Skills: You're confident in both written and spoken communication.
• Proactive Mindset: You’re always looking for ways to improve.
• Adaptability: You can easily adjust to new situations and challenges.
• Attention to Detail: You notice the little things that make a big difference.
• Startup Enthusiasm: You’re excited about working in a startup and eager to build your career in a fast-growing tech company.

Interview Process:

• 20-minute call with the Talent Team.
• 45-minute interview with the Hiring Manager and team.
• 60-minute onsite interview with the Founders, hiring manager, and team.

Borderless’re inclusive and value multiple perspectives, recognizing that diverse teams make better decisions. Borderless welcome all applicants from all races, ethnicities, religions, gender identities, sexual orientations, ages, abilities, and life experiences.