Customer Service & Train Dispatch

Overview

Who are Great Western Railway?

GWR is the proud custodian of Brunel's railway, connecting over 275 stations across the South West.

About the Team

The stations team provides services that ensure a memorable customer experience.

About the Job

As a part-time Customer Service & Train Dispatch team member at Torquay, you will:

• Deliver exceptional customer service.
• Sell a range of tickets and services.
• Ensure safe and punctual dispatch of trains.
• Maintain a clean and welcoming station environment.

Your Responsibilities Include:

• Providing outstanding customer assistance.
• Maximizing sales opportunities at ticket offices.
• Carrying out maintenance of ticket machines.
• Ensuring compliance with safety procedures.

Skills Required:

• Exceptional customer service skills.
• Ability to work independently and in a team.
• Strong communication and multitasking abilities.

About the Location

Torquay Station has excellent transport links and is busy during holiday seasons. Own transport is essential due to shift timings.

Working Pattern

This role involves shift work on a rolling roster, including weekends and bank holidays.

Benefits:

• Company pension and health cash plan.
• Discounted gym membership and travel perks.
• Employee assistance program and retail discounts.

Inclusive Environment:

Great Western Railway value diversity and strive to create an inclusive workplace.