Charity Shop Volunteer Customer Service

Overview

PURPOSE

To assist the Shop Manager in the running of an Age UK East Sussex Charity Shop, focusing on serving customers, driving sales, and maintaining store presentation.

ROLE OF THE VOLUNTEER

• Greet and thank customers in a polite and friendly manner.
• Assist customers in choosing items and actively promote sales.
• Replenish and display stock throughout the day.
• Receive donations and complete Gift Aid paperwork.
• Handle cash and operate the till following correct procedures.
• Take credit card payments using the Streamline system.
• Assist in keeping the shop clean and tidy following the cleaning rota.
• Undertake other tasks as required by the Shop Manager.

SKILLS AND ATTRIBUTES NEEDED

• Great communication and interpersonal skills.
• A pleasant and friendly manner.
• Basic numeracy skills.
• An eye for detail.
• Enjoy working as part of a team.
• Trustworthy and reliable.

AS A VOLUNTEER Age UK East Sussex WOULD ASK YOU TO

• Support the Mission and Vision of Age UK East Sussex.
• Be available to volunteer for at least one regular shift each week, which could be a morning, afternoon, or full day.
• Adhere to confidentiality and equal opportunities policies.
• Be reliable and conscientious.
• Attend all training, information days, group meetings, and supervision.
• Exercise patience and understanding when dealing with customers.

AS A VOLUNTEER Age UK East Sussex WILL OFFER YOU

• An induction and ongoing training with support sessions if required.
• Reimbursement of out-of-pocket travelling expenses.
• Full recognition of your time, energy, and skills.
• The opportunity to be part of a friendly team.
• Respect for your limitations, both in time and emotional involvement.
• The chance to meet other volunteers and attend social events.
• The opportunity to be involved in the planning and development of Age UK East Sussex.
• Appropriate insurance cover while acting on behalf of Age UK East Sussex.
• The opportunity to enhance your skills in a retail environment.

Age UK East Sussex place great value on Age UK East Sussex's volunteers, whose time, energy, and commitment are recognized and greatly appreciated.

Shift and Schedule:

• Monday to Friday
• Weekend availability

Benefits:

• Flexitime

Work Location: In person