Duty Operations Assistant

Overview

About the Role:

Your day as a Duty Operations Assistant could involve welcoming visitors to Peabody's community centres, conducting health and safety checks, or managing bookings and administrative tasks. You will play a crucial role in ensuring that Peabody's community spaces are vibrant, safe, and accessible, supporting a wide range of activities for local residents.

You will be responsible for front-of-house operations, greeting visitors with a friendly and helpful attitude. You’ll manage bookings, process invoices, and handle purchasing requests. Alongside these duties, you will also ensure the smooth running of Peabody's centres by conducting safety inspections, reporting repairs, and making sure spaces are well-maintained.

You’ll work collaboratively with colleagues and volunteers to ensure community events run smoothly, and you will handle all tasks with great attention to detail, including updating customer records and maintaining data protection standards.

Could it be you?

Peabody’re looking for someone who thrives in a busy, people-focused environment. You’re confident using IT systems, including Microsoft Office, and can manage data accurately and efficiently. You have experience working in customer-facing roles, whether in facilities, hospitality, or administration, and you’re comfortable communicating with a wide range of audiences.

You’re proactive, well-organised, and take pride in providing excellent customer service. Flexibility is key, as you’ll work across multiple sites and be available for some evening and weekend shifts. A full, clean driving licence or the ability to travel to different community centres is also important.

Here are just a few of the benefits of working at Peabody:

• Up to 30 days’ annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution