Front Office Receptionist - Maternity Cover

Overview

Who are Hotel Colessio?

Hotel Colessio is a 39-bedroom boutique hotel situated in a beautiful Victorian landmark transformed into a contemporary space in Stirling. Hotel Colessio pride ourselves on outstanding hospitality, reflected in Hotel Colessio's numerous awards.

Role Responsibilities

• Provide guests with a warm welcome at check-in, issuing keys and explaining hotel facilities.
• Be fully conversant with hotel services and special promotions to maximize sales.
• Anticipate guest needs and handle requests courteously.
• Operate hotel front office systems efficiently.
• Maximize room sales and deal with cash and credit transactions per policy.
• Answer calls and inquiries in line with company policy.
• Ensure all messages for guests are passed on accurately and promptly.
• Maintain knowledge of the local area regarding history and events.
• Ensure charges are posted correctly to guest bills.
• Complete guest check-outs efficiently, ensuring satisfaction before departure.

Key Requirements

• Customer service experience
• Attention to detail
• IT proficiency
• Communication skills

Benefits

• Competitive salary
• Excellent support, training, and development
• 28 days holiday including Bank Holidays
• Stakeholder Pension entitlement
• Discounted hotel rates for you and your friends
• On-going incentives and rewards