French Speaking Technical Support Agent

Overview

Future Prospects Group Ltd is seeking a French Speaking Technical Support Agent with exceptional customer service skills for Future Prospects Group Ltd's award-winning client in Newark. This is a full-time, permanent role and will suit someone who has a flexible attitude to working, an understanding of technology, and a superb telephone manner.

Role Overview

As a French Speaking Technical Support Agent, you will provide excellent levels of customer service and support. Duties include:

• Offering technical support in both French and English
• Using CRM and other systems to log incidents
• Providing solutions to technical faults
• Escalating technical queries when required
• Monitoring group mailboxes, ensuring all inbound queries receive a response

Candidate Requirements

An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes:

• Fluent in written and spoken French and English
• Excellent problem-solving skills
• Attention to detail
• Great communication skills
• Flexible approach to working hours
• Experience of working within a call centre/technical support environment is advantageous, however training will be provided

Benefits

With the position of the French Speaking Technical Support Agent, you will receive many benefits including:

• Birthday day off
• 28 days of holiday increasing by 5 more with each year of service
• Holiday buy/sell scheme (up to 3 days)
• Sick pay - increasing with the length of service
• Paid volunteer day
• Employee Assistance Program
• Hybrid working/remote working may be available, preferably hybrid or office-based
• £1,000 salary increase upon passing the 6-month probation