Gateline Assistant

Overview

You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advise quickly and effectively, to ensure everyone's journey stays on track.

Your main responsibilities will be:

• Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
• You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
• If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.
• You'll keep customers updated about their journeys in your face-to-face interactions and importantly bring your own personality along to make it a truly personal welcoming experience for our customers.
• As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions and London transport.
• You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your part of the station and making sure it meets the quality and safety standards our customers expect. Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.

You'll need to be:

Organised, efficient and able to cope with repetitive tasks under pressure. You love people, you are a great communicator and can talk to anyone and are passionate about doing the right thing – nothing is too much trouble. You are alert and flexible in your approach to tasks and the day, or night, ahead.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working Pattern:

As our customers need us all day, every day (except Christmas day) you will need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours across 5 days per week, including early, late and weekend shifts.

0600-1400 and 1400 -2200 (Mon-Fri), 0800-1500 (Sat), 0900-1900 (Sun - one in three)