Gateline Assistant - Immediate Start, No Experience Necessary

Overview

Are You Ready for a New Challenge?

Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?

If so, Great Western Railway have the perfect opportunity for you!

Who are Great Western Railway?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. Great Western Railway have some of the newest trains in the country and exciting plans to extend Great Western Railway's services. With more than one hundred million passenger journeys each year, Great Western Railway carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

Great Western Railway is transforming the way people think about train travel, empowering Great Western Railway's team of over 6,000 people from all different backgrounds to make it a great experience for Great Western Railway's customers. Together, Great Western Railway will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly, and fun.

Join Great Western Railway as a Gateline Assistant! Great Western Railway're looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you'll help create a positive experience for every customer.

What You'll Do?

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, helping customers without valid fares.
• Maintain a clean, safe, and organized gateline area.
• Sell tickets using a mobile machine when needed.

Working Pattern? You must be flexible to work shifts, including weekends and bank holidays.

What to Expect?

• After submitting your application, you'll complete an online assessment (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a competency-based interview.
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Great Western Railway all belong at GWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. Great Western Railway value Great Western Railway's differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. Great Western Railway maintain a zero tolerance towards any form of prejudice towards Great Western Railway's colleagues, customers, and future talent.

If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the appropriate channels to ensure a fair process for all who apply.

Ready to embark on an exciting new journey? Apply today and join Great Western Railway's team!