Ground Operations Agent

Overview

As the nation’s flag carrier, British Airways takes great pride in connecting Britain with the world and the world with Britain. This originality has been in British Airways's blood since day one, with over 100 years of service.

The role of Ground Operations Agent at Heathrow Airport offers a lively and dynamic environment where every day is different. You will be pivotal in ensuring a flawless journey for British Airways's customers. Your shifts will vary between early and late start times, typically 8.5 hours in length, with shifts starting as early as 04:00 am and finishing as late as 00:30 am. Flexibility to work outdoors in all weather conditions is essential.

Key Responsibilities:

• Prepare aircraft for arrival and departure.
• Load and unload customer baggage, cargo, and approved items onto the aircraft, lifting items up to 32kg.
• Deliver customer baggage to designated collection/drop-off points.
• Undertake airside logistics for safe and timely aircraft operations.
• Conduct safety checks and report any issues.
• Follow Standard Operating Procedures with a focus on Safety and Flight Punctuality.
• Identify opportunities for continuous improvement and maintain a safe baggage operation.

Requirements:

• A Full manual UK driving licence, with at least 12 months of driving experience and no more than 3 points.
• Unrestricted right to live and work in the UK.
• Ability to acquire and retain an airside ID.

Experience and Skills:

• Physical fitness to handle manual tasks, including lifting items up to 32kg throughout the day.
• Good interpersonal skills.
• Resilience to handle outdoor shift work in varying weather conditions.

What British Airways Offer:

British Airways value British Airways's employees and believe in offering rewards beyond competitive salaries. From day one, you’ll have access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights, and up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. Opportunities for personal and professional development are encouraged across British Airways's business.

Inclusion & Diversity:

British Airways is committed to creating an inclusive workplace. British Airways recognize that diverse representation is crucial and strive to create a culture where everyone can be themselves. British Airways welcome applicants from all backgrounds and cultures as British Airways continue to connect Britain with the world.