Host / Hostess

Overview

Santo Remedio is a critically acclaimed Michelin Guide listed modern Mexican restaurant located in London Bridge and a Café in Shoreditch. Santo Remedio's team seeks talented individuals who are enthusiastic, eager to learn, and thrive in a vibrant, fast-paced environment.

Job Responsibilities

• Greet guests upon arrival and departure.
• Show guests to their tables and provide menus.
• Manage reservations, ensuring to maximize covers.
• Accommodate walk-ins and take their details.
• Communicate with waiters to inform them of table times.
• Provide accurate wait times and monitor waiting lists.
• Inform waiters of dietary requirements and special occasions.
• Assist waiters in setting up tables for the next bookings.
• Build guest profiles in SevenRooms.
• Answer calls and address guests’ queries.
• Promptly respond to email inquiries and assist guests in making reservations.
• Organise large group bookings, from celebratory meals and team dinners to full hires.
• Create event sheets for large bookings, ensuring dietary requirements and drinks orders are collected in advance, and distribute them to the team.
• Ensure Santo Remedio is prepared for upcoming large bookings by collecting pre-orders and deposits.
• Keep track of cancellation and no-show charges.

Requirements

• Experience managing reservations in a restaurant is required.
• Experience with SevenRooms or OpenTable.
• Excellent guest-service skills.
• Strong communication skills (via phone, email, and in-person).
• Exceptional organisational skills.
• Ability to problem solve under pressure.

Benefits

• Christmas and Boxing Day off
• Staff food and drinks
• Membership to the CODE hospitality app
• 50% off food on tables up to 4 people
• Paid day off on your birthday
• Pension scheme