Head of Customer Voice

Overview

Are you passionate about putting the customer voice at the heart of decision-making? Do you have experience in turning customer feedback into actionable insights to shape and improve service delivery? If so, Aspire Housing’d love to hear from you!

Aspire Housing is looking for a Head of Customer Voice to lead the way in championing Aspire Housing's customers, ensuring their voice is continuously heard and acted upon. You’ll drive strategic customer insight and continuous improvement, building relationships with key stakeholders to effect change and improve customer experience.

Key Responsibilities:

• Lead the customer voice initiative and implement strategies for continuous improvement.
• Develop and maintain relationships with stakeholders, ensuring customer insights are prioritized.
• Present data and insights to various audiences, including Board level.

Requirements:

• Proven track record in a senior role with experience in managing data and insight teams.
• Experience in the Social Housing sector and knowledge of Ombudsman and regulatory requirements is beneficial.
• Ability to interpret Government and Regulatory Policy and guidance.

About Aspire Housing:

Aspire Housing is a leading housing provider, property developer, and place shaper based in Newcastle-under-Lyme. Aspire Housing own and manage over 9,000 homes and support around 19,000 customers across Staffordshire and Cheshire. Aspire Housing's ethos of Putting People First is central to Aspire Housing's purpose, delivering safe, decent homes and excellent housing services through Aspire Housing's dedicated team.

Aspire Housing's values reflect what’s most important to Aspire Housing's colleagues and customers and are at the heart of Aspire. For an informal discussion about the role, contact Aspire Housing's Director of Corporate Services, Clare Godbold.

This post is subject to a satisfactory Basic DBS check.