It Analyst

Overview

Attollo Solutions Limited is currently in search of a dedicated and customer-focused IT Analyst to join Attollo Solutions Limited's dynamic team based in Chalfont St Peter. While the role does not require daily presence in the office, there is an expectation of regular on-site visits to Attollo Solutions Limited's clients, most of whom are located within a 30-minute driving radius.

Role Overview

As an IT Analyst, you will be responsible for a variety of tasks that include both on-site and remote support. Your duties will encompass:

• On-Site Support: Minimum of 2 scheduled on-site client visits per week, with additional reactive visits and project-related site work as required.
• Helpdesk Support: Providing remote support through handling calls, emails, and ticket communications, ensuring timely and effective resolution of issues.
• Technical Maintenance and Troubleshooting: Addressing issues related to Windows desktop, Office365, Windows server, telephony, and internet services.
• Client Interaction: Building and maintaining professional relationships with Attollo Solutions Limited's clients, particularly within local schools.

Key Requirements

• MSP Experience: Prior experience working in a Managed Service Provider (MSP) environment is crucial.
• Communication: Exceptional verbal and written English communication skills.
• DBS Check: Willingness to undergo an enhanced DBS check due to Attollo Solutions Limited's work with schools.
• Technical Know-How: Strong understanding and hands-on experience with Microsoft environments (Windows desktop, Office365, Windows server) and ideally, minimal experience with Azure and Google Workspace/Gsuite.
• Additional Technical Experience: Experience in telephony and internet service would be significantly advantageous.

Preferred Experience

A minimum of 2 years in an IT role, preferably within an MSP, with some exposure to school environments, although this is not crucial.

Personal Attributes

• Great Communicator: Capable of conveying messages clearly and creating a positive interaction with Attollo Solutions Limited's clients.
• Helpful Nature: Innate desire to assist others and solve problems.
• Tech Enthusiast: Genuine interest and passion for technology and its applications.
• Technical Aptitude: Demonstrate robust technical skills and the ability to adapt to new technologies.

Career Progression

Attollo Solutions Limited is an established and evolving team, seeking to strengthen Attollo Solutions Limited's already excellent client relationships with a true team player who is eager to progress in their career. Your growth, both personal and professional, will be encouraged and supported throughout your journey with Attollo Solutions Limited.