It Support Analyst

Overview

On the track, Formula 1 is a team sport. And the business behind is the same. We’re looking for a Support Analyst to provide support within the company with IT hardware, software and telecommunication systems. This role will maintain a high level of customer service and working business environment to continue to meet F1 objectives.

Reporting into the IT Support Manager, you will:

• Build, deploy and maintain IT Hardware to a high level
• Offer IT Support at all sites including Biggin Hill and St James Market
• Support users with use of business telecommunication systems, troubleshooting and escalating where required
• Assist with rig, commission, and de-rig at F1 Grand Prix events.
• Be aware of cyber security, making a conscious effort to work in a safe, controlled environment at all times.
• Produce and maintain documentation required for IT Infrastructure management.
• Keep up to date with developments in the IT industry and consider how these may be implemented into IT Infrastructure or affect existing systems.
• Make sure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.
• Ensure compliance with SOX and GDPR regulations within IT Infrastructure
• Provide a good quality of customer service at all times, making sure that the customer is satisfied before closing jobs or escalating issues.

Technical arears of responsibility:

• IT Hardware: Desktop and Laptop Support
• Desktop and Laptop build and deployment
• Printers, Plotters and scanners
• Desktop & Laptop Software : MS Office, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software
• Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations
• Mobile Phones & Tablet devices

Specification:

• Qualification in an IT or Electronic related subject, and / or relevant training and experience
• IT Experience
• Essential Knowledge Windows OS / MS Office Suite / Antivirus Solutions / Outlook / Backup Solutions / PC Hardware / Print Solutions.
• Operational Knowledge of a wide range of IT and communication equipment
• Good customer service skills

Desirable:

• ITIL Foundation Qualification
• Office 365 Administration and Troubleshooting
• Knowledge of Active Directory/ Mac OS / MS Exchange / MS System Centre Suite
• Change Management
• SOX

Join Team Formula 1, make it happen!