IT Solutions Specialist
University of East LondonOverview
University of East London
University of East London’re the University of East London (UEL), founded in 1898, and proud to change lives through education. University of East London's goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future.
As part of University of East London's team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. University of East London’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.
About University of East London
UEL IT Services is a centralized resource working collaboratively with the University community to transform UEL's digital landscape. University of East London work closely with staff, students, partners, and other key stakeholders to implement and support systems and services that enhance University of East London's learning and working environments.
University of East London embrace the University’s values and are committed to building a learning community founded on equality of opportunity, celebrating the rich diversity of University of East London's student and staff populations.
About the Job
This exciting position challenges you to provide full end-to-end technical support to users of University of East London's services. Responsibilities include:
- Providing remote and telephone-based IT support
- Hands-on technical work
- Triage, analysis, and resolution of incidents
- Management of service requests related to software, hardware, and audio-visual services
Reporting to the IT Frontline Services Manager, you will actively contribute to customer satisfaction by meeting SLA/OLA targets.
About You
University of East London seek a customer-focused, positive, and proactive team player with:
- Proven track record in enterprise software and hardware support
- Ability to adapt and resolve incidents and problems
- Excellent communication skills and confidence to influence decisions
You should be comfortable writing user-oriented guides and maintaining administrative systems while managing technical aspects of University of East London's services.
Benefits Package
University of East London offer a competitive salary and an outstanding work environment with benefits including:
- 20% pension (4% from you, 16% from University of East London)
- 25 days holiday (3 additional days over Christmas) plus bank holidays
- Flexible working arrangements
- Shared success bonus scheme of up to £5,000 pa
- Subsidised gym membership
- 3 times base salary life assurance
- Cashback healthcare scheme
- Discounts on various products and services
Equal Opportunities
UEL is an inclusive equal opportunities employer and proud of University of East London's achievements in Equality, Diversity, and Inclusivity. University of East London expect all employees to accept University of East London's EDI policy and will not tolerate discrimination in any form.
So, if you’d like to take your career to the next level with University of East London here at the University of East London, University of East London want you to apply today!
