Locality Response Officer

Overview

Summary

Internal applicants must apply via MySelf.

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. North Lanarkshire Council is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

North Lanarkshire Council is looking for an enthusiastic individual with a proactive approach to work who is committed to providing a front-line service to North Lanarkshire Council's tenants and enjoys working as part of a team to meet this varied and fulfilling role.

Responsibilities

Based within the Coatbridge Locality, you will:

• Supervise a team of Estate Officers.
• Maintain staff rotas and ensure continuity of excellent service to tenants and residents, responding to emergency situations as required.
• Report directly to the Housing Co-ordinator.
• Assist with service provision in relation to estate services, temporary homeless accommodation, and tower and concierge services.
• Respond to any emergency situations outside of office hours as requested.
• Ensure that staff are mobilised to assist with any emergency.

Requirements

• An SVQ3, HNC, or equivalent qualification in a relevant discipline is essential.
• Extended work experience in a housing or security environment is required.
• Experience of dealing with the public and supervisory skills.
• Self-motivated with a professional approach to work.
• Desirable: Experience working with community groups, knowledge of CCTV systems, and training in customer care and health and safety.

Working Pattern:

• 4 on, 4 off - day/night shift pattern
• Day shift: 7am – 7pm
• Night shift: 7pm – 7am

Salary and Benefits

The successful candidate will be subject to a Basic Disclosure check.

If you’re considering a career with North Lanarkshire Council, you’ll be keen to know what’s in it for you. North Lanarkshire Council have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.

North Lanarkshire Council also provide a full package of learning and development through North Lanarkshire Council's learning academy, LearnNL, to help you reach your full potential and further your career.

North Lanarkshire Council is committed to offering flexible working and operates a Smarter Working Policy.

Inclusivity

North Lanarkshire Council is a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council have also adopted the Armed Forces Community Covenant to show North Lanarkshire Council's support for service personnel, veterans, and their families.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest, and visit.

Alternative Application Packs can be requested in other formats, such as Large Print, Braille, and Audio.