Licensing Technical Assistant

Overview

Solihull Metropolitan Borough Council is seeking a Licensing Technical Assistant to join Solihull Metropolitan Borough Council's busy Licensing Team in Safer Communities (Regulation and Enforcement). Solihull Metropolitan Borough Council have a fantastic opportunity for individuals who are passionate about public service and community safety.

In this role, you will:

• Work across Solihull Metropolitan Borough Council's diverse borough to help develop and deliver first-class services in licensing.
• Handle various licensing regimes, including taxis, the Licensing Act 2003, Gambling Act 2005, animal licensing, and street trading.
• Provide advice and guidance to customers, supporting them through the licensing process.
• Assist in the implementation and development of a new ICT system aimed at enhancing customer self-service.

Your responsibilities will include:

• Processing applications and gathering information while adhering to regulatory frameworks.
• Responding effectively to customers with varying needs.
• Balancing competing demands and prioritizing tasks to meet deadlines in a dynamic environment.

To be successful in this role, you should possess:

• 4 GCSEs at grades A-C (4-9) including Maths and English, or equivalent qualifications.
• Strong verbal and written communication skills.
• Knowledge of legislation related to regulatory services.
• A good understanding of ICT systems.

Solihull Metropolitan Borough Council offer:

• Full training and support, along with the chance to pursue a Regulatory Compliance apprenticeship.
• A friendly, inclusive working environment with flexible working options, including some hybrid working.
• Generous annual leave, with the opportunity to purchase up to 10 additional days.
• Access to an Employee Assistance Programme for confidential support.
• Family and carer-friendly policies and access to the Local Government Pension Scheme.
• Employee benefits such as staff discounts and subsidized travel passes.

At Solihull Council, Solihull Metropolitan Borough Council celebrate diversity and are committed to creating an inclusive environment for all employees. Solihull Metropolitan Borough Council value flexibility, allowing Solihull Metropolitan Borough Council's team members to achieve a healthy work-life balance. Solihull Metropolitan Borough Council's employees are Solihull Metropolitan Borough Council's most valuable asset, and Solihull Metropolitan Borough Council strive to create a healthy, engaged workforce.