Mobile Homes Officer

Overview

Initially a 12 month Fixed Term Contract/Secondment job share post, however with the potential to be made permanent upon review.

Salary: Band 8 - £33,945 - £36,647 p.a. (£16,972 - £18,323 p.a.)

Working Pattern: 2.5 days/18.5 hours per week, Monday - Wednesday.

Job Purpose: To provide help to keep mobile home sites safe, to a good standard, and provide advice and support when needed.

Role Overview: The Mobile Homes Officer is responsible for ensuring that legislative standards are maintained on private mobile home parks in the city (and surrounding area as contracted) and for the operational performance of mobile homes parks owned and operated by the council.

The officer will focus on maintaining site safety by conducting regular inspections and arranging for contractors to perform compliance checks, while also ensuring residents comply with the terms of their written statement. Responsibilities include:

• Collecting pitch fee revenue.
• Supporting residents with sales and replacement homes.
• Conducting proactive inspections of licensed holiday sites to rectify issues.
• Supporting on policy and statutory compliance, legal proceedings, and responding to Councillor enquiries.
• Monitoring pitch fee accounts and resolving issues with arrears.
• Investigating complaints from park home occupants and resolving problems positively.

The officer will be based at the Civic Offices, with a significant amount of time spent on the sites.

Candidate Profile:

• Desirable education up to (or working towards) at least level 3 in a relevant housing qualification.
• Demonstrable experience in working with stakeholders within the housing sector.
• Knowledge and experience of working with legislation, including enforcement.
• Experience in completing inspections and identifying disrepair.
• Ability to provide clear written instructions with a proportionate approach.
• Experience in managing residential or non-residential property is desirable.
• Emotional resilience and ability to deal with customers' difficult circumstances.
• Confident communication skills, both verbal and written.
• Proactive and motivated, with the ability to coordinate multiple tasks independently.
• Competence in using IT systems, including Microsoft Packages and databases.
• Awareness of budget management and service level agreements.
• Driving ability due to site locations (Portsmouth, Gosport & Eastleigh) is essential.

Benefits:

• Annual leave.
• Company pension.
• Employee assistance programme.
• Employee discount.
• A generous pension scheme.
• Up to 31 days annual leave per year pro rata + bank holidays.
• A range of retail discounts via Portsmouth City Council's reward portal.
• Free access to Employee Assistance Program (EAP) and wellbeing support.
• Access to training and development opportunities.
• Potential to purchase additional annual leave.
• Business travel support and initiatives, including bike loans.

Portsmouth City Council is a disability confident employer, committed to ensuring that Portsmouth City Council's recruitment and selection process is inclusive and accessible.