Medical Receptionist

The main duties include:

• Answering the telephone
• Dealing with all enquiries from patients attending the surgery
• Booking and cancelling appointments
• Booking in patients arriving for appointments
• Dealing with non-clinical enquiries regarding prescriptions
• Recording home visit requests
• Tidying up waiting area and clinicians’ rooms
• Filing of notes, correspondence, results etc.
• Taking results via the telephone from hospitals
• Telephoning patients with results/scans etc., at the doctor’s request
• Telephoning patients when necessary
• Attending staff Practice meetings
• Chaperoning for patients when necessary

As a medical receptionist you will excel in providing first-rate customer care and have great interpersonal skills at front desk and on the telephone. You must be able to work flexibly in a team of receptionists on a rota basis to cover the surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis.

All applicants should:

• have strong inter-personal and prioritisation skills;
• be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them;
• have the ability to plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice;
• be able to engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

Ambrose Avenue Group Practice is a busy general practice based across two sites, Ambrose Avenue and Tollgate, in Colchester. We are a large, dynamic team offering a stimulating and welcoming environment, caring for over 16,000 patients. We use SystmOne clinical system and we are committed to training and developing both clinical and non-clinical teams.   

For further information please contact Annie Bailey at annie.bailey2@nhs.net.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.