Membership Services Assistant - Urgent, Immediate Start

Overview

The British Museum is seeking a Membership Services Assistant to join the Advancement department. The main purpose of this role is to deliver excellent customer care to Members and provide administrative support for the day-to-day running of the Membership Office.

Key areas of responsibility:

• Accurately process all new Membership applications, renewals, gift aid declarations, payments (including direct debit), event ticket applications, postal applications, and donations to agreed procedures and service level standards.
• Handle all general enquiries and correspondence, via telephone, in writing, or by email to agreed standards and procedures, escalating issues as necessary.
• Maintain data integrity, ensure accurate data recording, and adhere to data processing protocols at all times.
• Support the administration and organisation of Members’ events as necessary and attend events outside of general working hours (Time Off In Lieu will be given).
• Assist the Membership Services Manager and Membership Services Coordinator in other tasks related to customer care for Members.

About you:

• Educated to GCSE level or equivalent; English and Maths are essential.
• Experience in dealing with the public and diffusing difficult situations.
• Excellent telephone manner and strong written correspondence skills.
• Proven customer service skills with experience in direct customer service, e.g., retail or reception.
• Experience with CRM Databases or similar software and proficient in Microsoft Office packages.
• Accuracy in data entry with excellent attention to detail.
• Strong organisational and communication skills.
• Able to evaluate and improve repetitive tasks and procedures.
• Enjoys working with people in a busy office environment while managing a variety of tasks.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. It is a leading visitor attraction and its world-famous collection includes the Rosetta Stone, Egyptian mummies, and the Sutton-Hoo finds. The Museum also holds an extensive collection of prints and drawings spanning 600 years, featuring works by the greatest graphic artists such as Dürer, Michelangelo, and Rembrandt.

Benefits:

• Generous annual leave allowance of 25 days (increasing to 30 days after 10 years of service), plus 2.5 privilege days and bank holidays.
• Membership in the civil service defined benefit pension scheme.
• Free entry to a wide range of museums and exhibitions.
• Participation in private and public Museum activities, including talks by leading curators.
• Interest-free travel, bicycle, and rental deposit loans.
• Professional and personal development opportunities.
• Employee Assistance Programme.
• Discounts on food and gift shop purchases.

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. The British Museum aim to create a working environment where all individuals can make the best use of their skills, free from unlawful discrimination or harassment.

The British Museum offer a flexible way of working that allows The British Museum's employees to work remotely in a manner that suits them and the organisation.