Process Advisor

Overview

As an HR Helpdesk Advisor at Barclays, you will play a critical role in delivering exceptional support to Barclays's colleagues and candidates. You will act as the first point of contact for HR-related inquiries, utilizing your strong customer service background to resolve issues and provide accurate information with empathy and professionalism.

Key Responsibilities:

• Customer Query Resolution: Investigate and resolve a wide range of HR inquiries through phone and email, employing strong analytical skills to assess root causes and provide clear, concise solutions.
• Complex Situation Management: Articulate complex HR scenarios effectively to various stakeholders.
• Collaboration and Support: Work closely with HR Operations and other teams to ensure seamless administration of HR processes.
• Quality Control and Compliance: Adhere to operational SLAs while maintaining high-quality standards in service delivery.
• Continuous Improvement: Identify trends in customer inquiries and recommend enhancements to HR processes and systems to improve service delivery and customer satisfaction.

Barclays is looking for candidates who thrive in a customer-facing environment and possess strong problem-solving abilities. You should have experience in handling inquiries, a keen eye for detail, and a passion for delivering outstanding service. If you have a background in HR or a related field, that will be an advantage, but a genuine willingness to learn and grow is essential. You will be part of a supportive team dedicated to your success and personal development.

You would be working 5 days a week, 2:30pm - 10:30pm as you would be supporting colleagues in the Barclays. You would be required in the office at least 2 days a week.

Purpose of the Role: To deliver HR services and support to Barclays colleagues, candidates, alumni and third-party vendors.

Accountabilities:

• Delivery and execution of HR operational activities aligned with people leader and colleague journeys, including performance management, rewards, benefits, and learning operations documentation, coordination, and administration.
• On- and offboarding of new employees, including orientation, documentation, coordination, and exit interviews.
• Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations.
• Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, and processes.

Analyst Expectations:

• Execute work requirements as identified in processes and procedures.
• Check work of colleagues within the team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to your work.
• Build relationships with stakeholders/customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, helping Barclays do what Barclays believe is right.