Pre-assessment Receptionist, Band 2

Overview

To ensure the smooth clerical administration in both departments' reception areas and admin offices.

Key Responsibilities:

• Communicate effectively with the multidisciplinary team, patients, clinical staff, and the general public.
• Demonstrate excellent customer care skills.
• Respond to patient, staff, and visitor requests appropriately.
• Receive queries in person, by email, and on the telephone.
• Cover reception areas as required.
• Maintain records on both paper and IT systems.
• Undertake clerical duties and assist Pre-Assessment staff with data input onto electronic patient records.
• Be competent with all office equipment.
• Obtain all notes for the Pre-assessment clinics.
• Ensure clinical staff have access to essential information in a timely fashion.
• Report faults to estate teams.
• Conduct ongoing checks throughout the day for add-ons to clinic lists.
• Trace and send away all notes to relevant departments.
• Arrange hospital transport for patients.
• Manage calls and check voicemails.

Skills and Experience Requirements:

• Excellent organizational skills.
• Strong communication abilities.
• Experience in a clerical or administrative role.
• Proficient in using office software.

Perks:

• Supportive work environment.
• Opportunities for professional development.