Platform Delivery Consultant, Student Opportunity

Overview

Who are Benefex?

Benefex is a fast-moving technology company and one of the most successful providers of online reward and benefits solutions in the UK. Benefex believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. Benefex strive to create seamless yet tangible interactions between employers and employees, making work a rewarding place for everyone. To help Benefex on Benefex's quest to be the best, Benefex need brilliant people on board, and that’s where you come in.

Why should you apply?

• Autonomy: Manage your own workload and decide how to deliver your work.
• Customer ownership: Develop meaningful relationships to achieve project success together.
• Progression: Clear progression path to Senior Consultant.
• Learning: Develop customer-facing, critical thinking, and technical skills.
• Top 10 Employer: Sunday Times Best Places to Work Awards.

• Work for a profitable, fast-growing market leader in the online reward and benefits space.

Great benefits:

• Flexible work – choose a working setup that works for you, with the only request to see you once a month in the office if based in the UK or Ireland.
• 25 days holiday plus local bank holidays.
• Your birthday off.
• Two half-day wellbeing days.
• Healthcare cash plan to cover day-to-day healthcare costs.
• Employee Assistance Plan with 24/7 support.
• Income Protection (75%) and life assurance (4x salary).
• Pension scheme.
• Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave.
• £50 monthly allowance for personal expenses.

Role Overview

As a Platform Delivery Consultant, you will play a critical role in setting up Benefex's customers for success. You will own a portfolio of customers, responsible for both new customers and renewals, leading smaller implementations and supporting Seniors/Leads on larger, more complex implementations. You will work closely with each customer to ensure Benefex meet their needs and they get the most out of Benefex's platform, guiding them from requirement refinement and solution design to technical implementation and testing, ultimately leading to go-live.

Responsibilities

• Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.
• Gather and document customer requirements, producing detailed designs that address specific needs while adhering to best practices.
• Design technical solutions that help customers achieve their project goals, ensuring feasibility of requirements can be delivered within Benefex's technology.
• Configure OneHub to meet customer requirements.
• Guide customers through the Customer Acceptance Testing (CAT) phase, ensuring seamless communication and facilitating a successful testing process.
• Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
• Collaborate effectively with a diverse range of stakeholders, ensuring streamlined communications and successful outcomes.
• Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
• Ensure project collateral and tracking measures are accurate at all times.
• Achieve high-quality outcomes for customers, measured against defects raised, timeliness, and NPS.

What are Benefex looking for?

• Technical proficiency: An interest in technology with ideally the ability to program in one language (C# / SQL knowledge preferred).
• Some exposure or knowledge of Project Management: Managing multiple tasks across various stakeholders.
• A logical & critical thinker: Ability to systematically work through problems.
• Detail oriented: Quality driven and a meticulous planner.
• Effective communicator: Comfortable communicating complex points to various audiences.
• Ability to skilfully navigate difficult conversations with fairness and empathy.
• Team player:
• Problem solver:

Even if you don't meet all of the requirements for this role, Benefex encourage you to apply! Benefex is looking for talented and passionate individuals eager to learn and grow. Benefex also offer a variety of other roles, so please check out Benefex's careers page for potential fits.

Benefex's interview process

Benefex understands the need to have a fast and efficient process, aiming to complete the following steps in the shortest time possible:

• Initial informal call with the Talent team.
• Online tests in numeracy and logical reasoning.
• Interview with the hiring manager and a team member.
• Final interview with the Director.

Benefex is an equal opportunity employer and value diversity at Benefex's company. Benefex do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Benefex is committed to creating a diverse and inclusive workplace where everyone feels welcome and respected.