Quality Monitoring Officer

Overview

Care Outlook is seeking a highly organized and detail-oriented Quality Monitoring Officer in East Sussex. Supporting in Newhaven and the surrounding areas.

MUST HAVE ACCESS TO OWN CAR TO APPLY

In this role, you will be responsible for quality monitoring across the service. The successful candidate will have experience with care plans, quality monitoring and supporting care workers.

Responsible for:

• Oversee and manage the Electronic Call Monitoring system.
• Ensure accurate recording of carers' time spent at each client visit.
• Respond to alerts on the system regarding missed calls or late visits.
• Liaise with carers to understand and document reasons for late or missed visits.
• Support staff members.
• Supporting with new assessments.
• Participate in the On Call out-of-hours service as required. (Weekends may be required.)
• Adhere to company privacy policies and procedures.
• Contribute to the continuous improvement of the system and processes.
• Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.

Person Specification:

• Strong organizational and time-management skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Excellent communication skills, both verbal and written.
• High level of initiative and problem-solving skills.
• Ability to work both independently and as part of a team.
• Flexibility and adaptability in a fast-paced environment.

Essential Skills:

• Proficiency in data analysis and report generation.
• Driver and access to own car.
• Strong IT skills.
• Understanding of the domiciliary care sector and its operational challenges.
• Commitment to upholding privacy and data protection standards.

Desirable Skills / Qualifications:

• Experience in a similar role within a healthcare or domiciliary care setting.
• Relevant qualifications in healthcare.
• Familiarity with healthcare regulations and compliance standards.
• Ability to train and support staff.