Receptionist/Administrative Assistant

Overview

The Newmarket Road Dental Clinic's Background

An exciting opportunity has arisen for a full-time receptionist at The Newmarket Road Dental Clinic's boutique-style private dental clinic located on Norwich’s prestigious Newmarket Road, known for excellence in dentistry.

The Newmarket Road Dental Clinic's Ethos

The Newmarket Road Dental Clinic seek a friendly, enthusiastic candidate to join The Newmarket Road Dental Clinic's dynamic team, dedicated to providing exceptional dental care.

You will be the first point of contact for patients, responsible for managing appointments, handling payments, and ensuring a smooth patient journey.

About the Role

• Putting patients at the heart of everything you do
• Greeting patients upon arrival
• Answering the telephone positively and courteously
• Responding promptly to emails
• Managing a computerized diary system
• Handling payments while maintaining patient confidentiality
• Supporting the Practice Manager with practice administration
• Maintaining a clean and organized work environment

Attributes Required

• A positive and happy disposition
• Ability to handle stressful situations calmly
• Willingness to learn and comply with policies
• Proactive team player
• IT literate with experience in Windows, MS Word, MS Excel, and social media

Qualifications

• GCSE - Grade C in English and Maths
• A Levels or higher education preferred

Experience

Ideally, you should have some experience in a healthcare setting, such as dental, GP, or hospital environments, with prior customer-facing experience being advantageous.

Benefits

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule

• 8 hour shift, Monday to Friday
• No weekends

Work Location: In person