Receptionist / Administrator

Overview

To provide comprehensive front of house cover to a busy community mental health team as part of the administrative team for the clinicians.

Main Duties

Be the first point of contact for the team, including:

• Answering calls into the hub
• Meeting and greeting visitors
• Directing staff
• Liaising with clinical team members and administrative staff daily

About Birmingham Women's and Children's NHS Foundation Trust

Birmingham Women's and Children's NHS Foundation Trust is the first of its kind in the UK, established in February 2017. Birmingham Women's and Children's NHS Foundation Trust is committed to providing world-class physical and mental health care for women, children, and families.

Birmingham Women's and Children's NHS Foundation Trust's Trust encompasses Birmingham Children's Hospital and Birmingham Women's Hospital, both leading centers for specialist care.

Job Responsibilities

Ensure effective communication with all staff, maintain high standards of customer service, and support the administrative processes within the team.

Qualifications

Essential

• Educated to GCSE level or equivalent, including English Language at Grade C or above
• Working knowledge of MS Office applications
• Professional telephone manner
• Commitment to personal development

Desirable

• NVQ Level 2 in Business and Administration
• Current or recent administrative experience in a healthcare setting

Skills

Essential

• Planning and organisational skills
• Ability to manage own workload and meet deadlines
• Attention to detail
• Enthusiasm for the role