Revenues Customer Service Officers

Overview

Job Overview

The Revenues service is part of the larger customer-focused Customer, Revenues & Welfare and Benefits service. North Yorkshire Council's purpose is to manage the billing, collection, and recovery of Council Tax and Business Rates to support local services.

Role Summary

As a Revenues Officer, you will play a crucial role in maximizing local taxation revenue. You will engage with customers and service users, handling inquiries of a sensitive or complex nature while adhering to policies and legislation.

Duties and Responsibilities

• Provide full inquiry services to customers while specializing in recovery, council tax, or business rates.
• Manage customer inquiries face-to-face, over the phone, and electronically.
• Maintain accurate records to facilitate proper billing and collection.
• Communicate effectively with a variety of customers, professionally challenging information when necessary.
• Assist in preparing court summonses, liability orders, and other documentation.
• Ensure key performance indicators and service targets are met.

What You Will Bring

Experience / Qualifications:

• Strong customer service experience, able to handle difficult conversations professionally.
• Excellent communication skills, demonstrating empathy and understanding.
• High motivation and resilience in a pressured environment.
• Understanding of legislation and commitment to personal learning.
• Strong organizational skills to meet team needs and deadlines.

What North Yorkshire Council Can Offer

The service supports modern work practices, allowing remote work alongside office collaboration. You will receive technology to ensure effective work processes and a comprehensive benefits package, including:

• Annual leave starting at 28 days, increasing to 34 days (pro-rata).
• Excellent pension scheme with a 22.6% contribution.
• Flexible working arrangements.
• Access to a variety of employee benefits, including discounts and shopping vouchers.

Education and Experience Requirements

• A-Level or equivalent (preferred).
• Customer service experience (1 year preferred).
• Driving Licence (preferred).

Schedule

• Monday to Friday