Repairs Planner

Overview

12-month fixed term contract (maternity cover)

Alliance Homes Group have an opportunity for an individual to join Alliance Homes Group's Home Repairs Service (HRS) as a Repairs Planner. This role provides planning and scheduling services to all workstreams within HRS, ensuring that Alliance Homes Group's customers receive a great customer experience.

You will be working collaboratively with Alliance Homes Group's operatives, service manager, supervisors, and ACT to ensure that the Repairs service runs smoothly.

As first point of contact for Alliance Homes Group's customers, you will deal with their queries alongside scheduling and allocate resources to maximise productivity and performance and work within policies, criteria and Alliance Homes Group's timescales.

About you:

You will be a confident and highly motivated individual with the ability to demonstrate how you have ensured customers repairs are completed right first time and to a high standard.

The ideal candidate will be highly organised and able to understand and prioritise how to plan an operative’s working day. In order to achieve this, you will have a good knowledge of a variety of systems to produce data and to support compliance monitoring.

Alliance Homes Group's Home Repairs Service are a great mix of being effective, providing repairs and maintenance to Alliance Homes Group's properties whilst being awake to opportunity to help Alliance Homes Group's customers further whilst on the job. They also take advantage of upskilling and development opportunities within their role alongside Alliance Homes Group's enhanced pension scheme and paid sickness entitlement.

Alliance Homes Group will be reviewing applications and interviewing candidates as they are received, therefore Alliance Homes Group would recommend submitting an application as soon as possible as the vacancy may close early.

At Alliance Alliance Homes Group want to create places to live that Alliance Homes Group's customers are proud to call home.

Alliance Homes Group's teams care about the lives of the people who live in Alliance Homes Group's 6,500 homes. Alliance Homes Group want Alliance Homes Group's customers to belong, feel safe, and thrive in a successful community.

Alliance Homes Group's values are what makes Alliance Homes Group tick. Alliance Homes Group's colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.

• MBITIOUS FOR ALL - Alliance Homes Group is one team, aiming high for Alliance Homes Group's customers.
• ENUINE – Alliance Homes Group is authentic and encourage everyone to be themselves.
• WAKE TO OPPORTUNITY – Alliance Homes Group is constantly curious and drive innovation through collaboration.
• AKE THE DIFFERENCE – Alliance Homes Group is proactive and strive to make a positive impact.
• FFECTIVE – Alliance Homes Group is professional and can be relied on to achieve consistently good results.