Receptionist

Part Time 20 per week £11.44 Per hour East of England Ongar Health Centre, 57 Fyfield Rd, Chipping Ongar, Ongar CM5 0AL, United Kingdom

Overview

Ongar Medical Centre has an exciting opportunity for a receptionist to join their team on a part time basis for 20 hours per week, on the following days:

Monday 13:30 – 18:30
Wednesday 13:30 – 18:30
Thursday 08:00 – 13:00
Friday 13:30 – 18:30

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

In this essential front-line role at the practice, you will help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Assisting and directing patients.
Making appointments via telephone and face to face.
Dealing with queries and requests for information from patients and clinicians.
Advising patients of practice procedures.
Registering new patients.
Dealing with requests for information.

Please see attached job description for further information.

About the Candidate

The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis.

We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:

You will have excellent communication skills with a clear and polite telephone manner.
You will work in a polite, confidential, and discreet manner, respecting patients at all times.
You will have experience of working with the general public, being sensitive and empathic in distressing situations.
You will be confident to work as part of a team and be able to think on your feet independently.
Strong IT and administration skills.
Previous experience of SystmOne clinical system is desirable but not essential as training will be given.
Experience of working in primary care would be preferred but full training will be given

About Us

Ongar Health Centre is a busy, friendly training and dispensing practice, serving a patient population of 12,000 and operating from purpose built premises in the heart of Ongar.

Supporting your work life balance and professional development is important to us, we offer a supportive and friendly environment and peer support.

We are rated Good with CQC.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The National Health Service is the publicly funded healthcare system in England, and one of the four National Health Service systems in the United Kingdom. It is the second largest single-payer healthcare system in the world after the Brazilian Sistema Único de Saúde.

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