Receptionist

Crocus Medical Practice is looking for a receptionist/administrator to join our very friendly and expanding team on a part time basis, for 29.25 hours per week, Monday, Tuesday and Thursday 07.45-18.30.

You will be providing general assistance to the practice team & projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.

The main responsibilities of the role include:

• Undertaking a variety of administrative duties to assist in the smooth running of the practice.
• Opening /closing of premises & maintaining security in accordance with practice protocols.
• Maintaining & monitoring the appointment system and waiting room.
• Processing personal telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare or administrative professional.
• Ensuring that telephone messages are taken accurately.
• Answering telephone calls, answering enquires, giving test results as directed by the Doctor.
• Providing clerical assistance as required, including work/data processing, filing, photocopying, and scanning.
• Filing and retrieving paperwork.
• Processing prescriptions & data.
• Keeping the reception area, noticeboards and leaflet dispensers tidy & free from obstructions and clutter.
• Processing appointment requests
• Registering new patients and changing of addresses.

Please see attached job description for further information.

We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Previous medical or healthcare receptionist experience is desirable.
• Previous customer care experience is essential.
• Excellent communication skills, with a clear and polite telephone manner.
• Able to work in a polite, confidential and discreet manner, respecting patients at all times.
• Ability to be sensitive and empathic in distressing situations.
• Confident to work as part of a team and be able to think on your feet, independently.
• Strong IT and administration skills.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.