Sales Assistant, For Students, Immediate Start

Overview

Diversity Matters: Lush is building a brand that represents the people of the world. It’s what you do that counts, and Lush is always looking to expand perspectives and voices to shape Lush's future. Lush see you, Lush celebrate you, Lush want you!

Who Lush is: You might know Lush as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. Lush believe Lush's business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that Lush is proud to commit to in the UK.

The Role: Sales Assistants are the heartbeat of Lush's business, consistently delivering outstanding customer service year-round. Lush're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing Lush's beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of Lush's collective skills.

You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing Lush's products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine.

Through in-depth training on Lush's products and ingredients, you'll become a Lush Ambassador, embodying Lush's ethics and values to Lush's customers. Your crucial role will help create the ultimate experience for Lush's guests, ensuring Lush offer the best service on the high street!

Key Information

• Hours available: 5 or 10 hours per week

Key Responsibilities

• Make Lush's customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
• Become a pro on Lush's products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
• Get creative with displays and keep Lush's store looking fabulous, using this as a way to help Lush's customers find the right products while they’re shopping.
• Help keep Lush's inventory in check by restocking shelves, making sure everything is in its place, and ensuring Lush's products are always ready for their close-up.
• Keep Lush's store sparkling clean and inviting, creating a space that adds to Lush's customers' shopping joy.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
• Be the go-to for customer questions, resolve issues, and make sure Lush's customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Lush's stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues and your manager by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)
• Financial childcare support on return to work
• Flexible working

About Lush: Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, Lush place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging. Lush currently operate in 52 countries with 928 global shops. Through Lush's separate business divisions Lush invent, manufacture and sell Lush's handmade products direct to Lush's customers through Lush's own shops and online. The fact that Lush make all Lush's products by hand is something Lush is really rather proud of! Lush is 10% Employee Owned since 2017 and Lush's people are the heart and soul of Lush's business. In the UK Lush currently have offices located in Poole, Dorset and Soho, London.