Service Administrator

Overview

As a Service Administrator, you will be responsible for:

Key Responsibilities

• Communicating effectively with a wide range of stakeholders, including private clients, colleagues, HR departments, senior managers, and the public.
• Managing all Working Well enquiries, including responding to sensitive and complex issues through phone calls and emails.
• Providing immediate and relevant advice to ensure timely notifications for clinician callbacks.
• Recording all actions accurately in individual medical records using the electronic clinical system (G2).
• Booking a variety of appointments for occupational health practitioners via the G2 diary system.
• Liaising with clients, managers, and HR to arrange multi-disciplinary case conferences.
• Monitoring the progress of management referrals and their occupational health reports, ensuring sensitivity and urgency are considered.
• Checking and sending Occupational Health reports securely, ensuring compliance with GDPR regulations.
• Preparing and securely sending immunization history reports.
• Assisting with the management of various non-clinical equipment and consumables on site.
• Prioritizing workload and ensuring all files and systems are kept up to date in accordance with departmental procedures.
• Supporting equality and valuing diversity in all interactions.

Education and Experience Requirements

• A background in administration, particularly within healthcare, is advantageous.
• Strong communication and organizational skills are essential.
• Experience with electronic record-keeping systems, preferably G2.

Skills and Competencies

• Excellent interpersonal skills to work with diverse groups.
• Ability to handle sensitive information with discretion.
• Strong attention to detail and commitment to accuracy.

Benefits

• Competitive salary range.
• Comprehensive training and development opportunities.
• Supportive team environment.

Work Environment

This role may involve occasional visits to external sites to assist Occupational Health practitioners.