Sr Customer Service Representative

Overview

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Are you an exceptionally organized problem solver with a passion for providing world-class customer service? If so, Thermo Fisher Scientific have a unique opportunity for you to join Thermo Fisher Scientific Inc. as a Sr Customer Service Representative.

As a world-leading pharma and diagnostics company, Thermo Fisher Scientific is dedicated to enabling Thermo Fisher Scientific's customers to make the world healthier, cleaner, and safer. In this role, you will be responsible for ensuring Thermo Fisher Scientific's Field Service Engineers are in the right place at the right time to efficiently support Thermo Fisher Scientific's customers. You will establish strong working relationships with Thermo Fisher Scientific's customers, technical department, sales team, and business support functions to ensure flawless scheduling and exceptional customer service.

Responsibilities:

• Facilitate communication between customers, field service engineers, and internal teams
• Efficiently prioritize and schedule service calls
• Re-schedule or re-assign service calls as needed
• Follow-up on service calls and seek appropriate assistance when necessary
• Handle phone calls and emails regarding ongoing cases
• Request quotes from third-party service providers
• Act as a subject matter expert for Thermo Fisher Scientific's CCC colleagues in Budapest
• Create and submit tender request responses
• Create generic stock parts orders
• Prepare general access documents
• Offer relocation services
• Manage loan instrument and return parts logistics within the country/region

Qualifications:

• Previous customer service or scheduling experience
• Ability to handle multiple tasks in a fast-paced environment
• Exceptional organizational and decision-making skills
• Excellent communication and prioritization abilities
• Proficiency in common IT tools, including SAP (experience is a plus)
• Knowledge of Thermo Fisher Scientific's existing CMD customer base and equipment

At Thermo Fisher Scientific, Thermo Fisher Scientific offer a career in an international company with a global impact. You will have the opportunity to contribute to improving the human condition and work collaboratively with colleagues across different business areas. Join Thermo Fisher Scientific's team today and help Thermo Fisher Scientific make the world healthier, cleaner, and safer.