Shift Duty Manager

Overview

Arsenal FC is looking for an experienced to successfully lead and manage a night shift security team. The role will be fully responsible for all eventualities during each shift, ensuring the security operations are delivered consistently to the highest standard, guaranteeing a quality customer experience, compliance, and assurance for senior management.

About Arsenal

Arsenal is one of the most famous clubs in world football, with a rich heritage and history of success. Arsenal FC is passionate about Arsenal FC's local community and provide a wide variety of opportunities and career paths for all. Arsenal FC's defined purpose is to act for a winning team, culture, and community. Arsenal FC achieve this by being courageous in the pursuit of progress, championing Arsenal FC's community, and doing the right thing.

Your Day-to-Day Responsibilities

• Dynamic team management: Manage Supervisors and Security Guards at Arsenal FC's three sites - Emirates Stadium, Hale End, and Sobha Realty Training Centre.
• Maintain internal controls and compliance: Lead on fire alarm activations, evacuations, and crisis response, supporting Security senior management with readiness and contingency plans.
• Ensure seamless system operation: Responsible for the operation of integrated security systems such as access control, MyTag, CCTV, and fire alarm systems.
• Risk mitigation and management: Anticipate potential issues and reduce risk, proposing enhancements and improvements to policies and procedures.
• Deliver operational excellence: Prepare and oversee the major event operation on Queensland Road and stadium car park.
• Strive for continuous improvement: Implement change processes to optimize security protocols and procedures, executing the latest trends and best practices.
• Drive your team’s development: Motivate and develop team members.

Please Note: This role could also require a nightshift working pattern and will involve working some event day hours.

What Arsenal FC is Looking For

• Proven background in security: Strong understanding of security principles and familiarity with laws, regulations, and industry standards.
• Track record in people management roles: Excellent leadership and management skills with experience in leading and motivating a diverse security team.
• Confident security technologies skills: Experience with incident management software, access control systems, fire panels, and CCTV surveillance.
• Strong communicator: Experience in delivering training and updating new techniques relevant to security operations.
• Innovative thinker: Ability to develop and implement security policies, procedures, and programs.
• Proactive problem-solving mindset: Experience in managing incidents and emergency situations.
• Hold relevant licenses: SIA door supervisor and CCTV licenses, including a standard Disclosure and Barring Service check.
• Completed training: Training in counter-terrorism and completed various See, Check and Notify (SCaN) modules (Desirable).

Why Choose Arsenal FC

At Arsenal, Arsenal FC want everyone to feel a sense of trust and belonging, so Arsenal FC is proud of Arsenal FC's club values and what Arsenal FC offer to Arsenal FC's employees. As one of Arsenal FC's Gunners, you will receive:

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with your length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A competitive health and wellbeing benefits package.
• A leading Employee Assistance Programme.
• Great discounts with some of Arsenal FC's partners.

Arsenal for Everyone

Arsenal FC's commitment to promoting and embracing equality, diversity, and inclusion ensures that everyone connected to the club feels like they belong to the same Arsenal family. Arsenal FC believe that diversity of background, skills, and experience drives Arsenal FC's success on and off the pitch.

Disability Confident Leader

Arsenal FC is a Disability Confident Leader and actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.