Supported Living Advisor

Overview

Are you passionate about helping people live independently and safely in their own homes? As a Life24 Advisor, you'll be the go-to support for customers using Grand Union Housing Group's Life24 service, ensuring they feel secure, empowered, and well-supported in their daily lives. If you’re ready to make a real impact, this role is for you!

What you’ll be doing

• Help new customers settle into their homes and the community.
• Respond to emergency calls, including providing 24-hour support on a scheduled rota.
• Conduct property viewings and guide customers on available services.
• Communicate regularly with customers based on their individual support needs.
• Assist with property repairs and escalate issues when necessary.
• Perform risk assessments for customers and properties, making safeguarding referrals as needed.
• Build strong relationships with customers through regular visits and check-ins.
• Keep customer records up-to-date and ensure scheme audits and health & safety checks are completed.
• Ensure the scheme is clean, well-maintained, and stocked with essential items.
• Organise customer activities and facilitate Partnership Forum meetings.
• Conduct equipment checks and arrange for repairs as needed.

What Grand Union Housing Group’re looking for

• Proficiency in MS Office (Word, Excel, Outlook, OneDrive) and Teams.
• Comfortable with using computer systems, smartphones, and tablets.
• Experience working both independently and within a team.
• Ability to manage your workload with minimal supervision.
• Experience in customer-facing roles.
• Strong administrative and record-keeping skills.
• Flexibility and a willingness to embrace new challenges.
• Excellent listening and problem-solving skills.
• Knowledge of GDPR and maintaining customer confidentiality.
• Empathetic, compassionate, and a great communicator.
• Full UK Drivers License and DBS clearance.

Perks of working at Grand Union

• Annual leave of 25 days, rising to 30 days after 5 years of service.
• Generous pension scheme – employer contribution up to 10%.
• Extra day's leave for no sickness absence in the financial year.
• Christmas week off (no need to use your annual leave allowance!).
• Opportunity to buy/sell annual leave.
• Enhanced maternity, paternity, and adoption leave.
• Paid emergency and compassionate leave.
• Life assurance (2x salary).
• Generous sick pay.
• Free annual flu jabs.
• Paid qualification.
• Plus more – check out the full list of benefits in the attached document!

If you’re ready to join a team that’s making a positive impact in people’s lives, apply today! Let’s work together to ensure Grand Union Housing Group's customers feel safe, supported, and empowered in their homes.