Senior Receptionist

Overview

JOIN RBH Management's FAMILY

At RBH, RBH Management believe RBH Management's people are RBH Management's biggest assets and understand the value in putting them first. RBH Management's approach to diversity in the workplace, health, wellbeing, sustainability, and individuality sets RBH Management apart from RBH Management's competitors.

A DAY IN THE LIFE OF A SENIOR RECEPTIONIST AT THE GANTRY LONDON

What you'll be doing...

• Welcoming guests with a warm, personalized approach, ensuring they feel valued from the moment they arrive.
• Proactively anticipating guests' needs, solving problems swiftly, and providing an elevated experience that exceeds expectations.
• Managing reservations, upselling room upgrades, and other services to enhance guest experience and maximize room revenue.
• Conducting financial audits, ensuring accuracy and compliance as per the daily audit checklist.
• Supporting, motivating, and guiding the front desk team to deliver consistent service excellence.

WHAT RBH Management NEED FROM YOU

RBH Management hire mostly on personality potential, but here are a few of RBH Management's requirements...

• Minimum 12 months as a receptionist in a fast-paced comparable environment.
• A passion for creating new moments for every guest, ensuring their stay is memorable.
• Strong verbal and written communication skills, along with exceptional interpersonal abilities.
• Highly organized, detail-oriented, with strong problem-solving capabilities.
• A positive, can-do attitude and the ability to work well within a team.
• Previous experience with QNQ system (preferred but not essential) and familiarity with hotel products, services, and policies.
• Willingness to work various shifts, including nights and weekends, as per operational needs.
• Ability to lead, motivate, and manage a diverse team to ensure smooth and efficient front office operations.

WHAT RBH Management OFFER

You will have access to a benefits package RBH Management believe truly works for RBH Management's people and enhances RBH Management's overall culture...

• Discounted hotel room rates for you and your friends and family.
• Extra days of holiday for your birthday.
• Flexible working arrangements.
• Pension scheme.
• Free meals on duty, saving you over £1000 per year.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. RBH Management believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

An exciting 291-bedroom hotel with a sky bar boasting views across Queen Elizabeth Park and the London Skyline, a ‘speakeasy’ basement bar, 1st floor destination bar and restaurant with 2 external terraces.