Supply & Stock Team Lead

Overview

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join Henkel's community of over 47,000 pioneers around the globe. Henkel's teams at Henkel Adhesive Technologies help to transform entire industries and provide Henkel's customers with a competitive advantage through adhesives, sealants, and functional coatings. With Henkel's trusted brands, Henkel's cutting-edge technologies, and Henkel's disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within Henkel's future-led businesses, Henkel's diverse and vibrant culture, and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Manages and supervises a team of CSX Supply & Stock Specialists that orchestrates and prioritizes customer needs vs. Supply Chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill outstanding customer and intercompany orders while minimizing costs.
• Guides the team in managing stock (cross SBU) in case of shortages and force majeures, prioritizing cases based on customer segmentation, customer-specific requirements & delivery priority rules.
• Supervises the management of material lifecycle phase in/out in collaboration with CSX, Supply Planning, Logistics, Material Master Data (MMD), and GBS+.
• Supervise ad-hoc requests (i.e. customer batch prolongation, mature stock, etc).
• Hiring & onboarding planning, coaching, people development, and team performance.
• Contributes actively to reviewing existing operations in own and team’s area of work and generates new ideas to assist in identifying continuous improvements. Define and execute projects; act as facilitator for rollout of identified regional best practices.
• Takes critical actions & decisions where required.
• Uses KPIs, performance management systems, and reports to improve personal and team’s performance.
• Ensures people, processes, and systems are properly supporting customers around escalation solutions, contributing to a premium customer experience.
• Supports the implementation of differentiating customer experience initiatives, tools, and processes.
• Complies with Henkel Corporate Standards, Global SHE, and Sustainability requirements.

YOUR SKILLS

• Bachelor’s degree educated, or equivalent.
• Previous experience within a customer service or supply chain/logistics role.
• Ability to withstand pressure and work to tight deadlines.
• Understanding of order to cash, stock management, and supply chain processes.
• Excellent in problem-solving, solution-oriented, and has good influencing skills.
• Precise, accurate administration skills.
• A customer-focused attitude with excellent proactive communication skills.
• Good level of SAP, Power BI, Salesforce, and MS Office (Excel/PowerPoint/Word) are desirable skills.
• Proactive, target-driven, self-motivated, and able to use own initiative.
• Previous experience with people management would be an advantage.

At Henkel, Henkel come from a broad range of backgrounds, perspectives, and life experiences. Henkel believe the uniqueness of all Henkel's employees is the power in Henkel. Become part of the team and bring your uniqueness to Henkel! Henkel welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.